Returns and Refund Policy

Last updated: 25 March 2026

 

1. Overview

This Returns and Refund Policy explains how returns, cancellations, and refunds are handled for orders placed on our website.

We aim to be clear and fair while keeping this policy consistent with applicable Australian consumer rights.

 

2. Statutory Cancellation Rights

Australian consumer law does not generally provide an automatic right to cancel online purchases simply because you change your mind. However, you may have rights to a remedy where goods are faulty, damaged, not as described, or do not meet consumer guarantees under applicable Australian law.

 

This statutory protection is separate from, and in addition to, any extra returns policy we choose to offer.

 

3. Our 30-Day Return Window

In addition to any rights you may have under applicable law, we accept return requests made within 30 days of delivery, provided the returned item meets the conditions set out below.

 

4. Return Conditions

To qualify for a return under our store policy, items should be returned:

within the applicable return period;

in their original condition;

with all original packaging, inserts, and included items where reasonably possible;

without signs of misuse, damage, or alteration caused after delivery.

 

Nothing in this policy affects your rights in relation to goods that are faulty, damaged, not as described, or otherwise not in conformity with your legal rights as a consumer.

 

5. Preorder Cancellations

If you place an order for a preorder item, you may contact us to request cancellation before dispatch.

Because preorder release timings are estimates and may change, we encourage customers to contact us as soon as possible if they wish to cancel before the order has been dispatched.

 

6. Faulty, Damaged, or Incorrect Items

If your order arrives faulty, damaged, or incorrect, please contact us promptly at:

storemagauk@libero.it

 

Please include your order details and, where possible, photographs of the issue so we can review the matter and assist you appropriately.

Where a product is confirmed to be faulty, damaged in transit, or incorrect, we will work with you to provide an appropriate remedy in line with your legal rights.

 

7. Refunds

Once a return is received and inspected, any approved refund will be processed to the original payment method.

Refund timing may vary depending on your payment provider or bank.

Original delivery charges and return postage handling may depend on the reason for the return and your applicable legal rights.

 

8. Non-Returnable Situations

We may refuse a return or reduce any refund where the item is returned outside the stated conditions of this policy, except where your rights under applicable law require otherwise.

 

9. How to Request a Return

To request a return or cancellation, please contact:

storemagauk@libero.it

+44 7577 352946

 

Please include:

your full name;

your order number;

the item(s) you wish to return; and

the reason for the return, where relevant.

 

10. Consumer Rights

Nothing in this policy removes or restricts any rights you may have under applicable Australian consumer law.