Shipping Policy

Last updated: 2 June 2026

1. Shipping Area

We currently deliver orders only within the United Kingdom.

Orders are dispatched from our UK dispatch warehouse:

Unit 18, Creech Mills Industrial Estate
Creech St. Michael
Taunton, Somerset
England, TA3 5PX
United Kingdom

This address is our UK dispatch warehouse address only and is not our registered office or head office address.

We do not currently offer international delivery.

2. Pre-Order Products

All products available on our website are sold on a pre-order basis, unless expressly stated otherwise.

A pre-order product is an item purchased before it is available for dispatch.

For pre-order products:

• any release date, release month or expected availability date shown on our website is based on the latest information available to us at the time and may be subject to change;

• release dates and stock arrival dates may change following updates from manufacturers, suppliers or distributors;

• payment is taken at the time the order is placed, as shown at checkout;

• your order will be prepared for dispatch only after the relevant stock has been received by us; and

• delivery timeframes apply only after dispatch, not from the date on which the pre-order is placed.

By placing a pre-order, you acknowledge that the product is not immediately available for dispatch and agree that delivery will take place after the product has been officially released, received into stock and prepared for shipping.

Customers should review the relevant product page carefully before placing a pre-order.

3. Dispatch and Delivery Time

Once a pre-order product has been officially released and received into stock, we will dispatch the relevant order within the timeframe stated on the relevant product page or checkout information, where applicable.

After dispatch, standard delivery within the United Kingdom is estimated to take 3 to 5 business days.

Delivery timeframes are estimates unless we expressly agree a specific delivery date or timeframe with you.

Delivery may be affected by courier operations, public holidays, severe weather, transport disruption or other circumstances outside our reasonable control. Your statutory rights under applicable UK consumer law remain unaffected.

4. Orders Containing Multiple Pre-Order Products

Where an order contains multiple pre-order products with different release dates or stock availability dates, each product will be dispatched separately once it becomes available and is ready for shipping.

You will not be required to wait for all items in the same order to become available before an available product is dispatched.

No additional delivery charge will be applied solely because pre-order products from the same order are dispatched separately, unless a separate charge has been clearly communicated and accepted by you before placing the order.

5. Dispatch Confirmation and Tracking

Tracking is provided for every order once the relevant product has been dispatched.

Once your order, or part of your order, has been dispatched, we will send a dispatch confirmation containing tracking information using the contact details provided at checkout.

Where an order contains multiple pre-order products dispatched separately, tracking information will be provided separately for each dispatched shipment.

Please note that tracking updates may take a short period of time to appear after dispatch, depending on the courier’s tracking system.

6. Delivery Delays and Pre-Order Release Changes

We make reasonable efforts to keep pre-order release information and expected dispatch details accurate and up to date.

However, pre-order release dates and stock availability may be changed or delayed by manufacturers, suppliers or distributors.

Where we become aware of a material delay affecting a pre-order product, we will aim to provide relevant information using the contact details supplied at checkout.

You may contact us before dispatch to request cancellation of a pre-order in accordance with our Returns and Refund Policy.

Nothing in this Shipping Policy excludes or limits any statutory right you may have if goods are not delivered within an agreed timeframe or within a timeframe required under applicable UK consumer law.

7. Our Responsibility for Delivery

Your order remains our responsibility until it has been delivered into your physical possession, or into the physical possession of a person identified by you to receive the order on your behalf.

This does not apply where you independently arrange your own carrier and that carrier was not offered or arranged by us.

If your parcel appears to be lost, is materially delayed after dispatch, arrives damaged, or has not been delivered despite tracking information indicating otherwise, please contact us directly so that we can investigate the issue and provide appropriate assistance.

Your purchase contract is with us as the retailer, not with the delivery courier used to transport your order.

8. Shipping Address Accuracy

Customers are responsible for providing accurate and complete shipping information at checkout.

Please check your delivery address carefully before placing your order.

If you identify an error in your shipping details before dispatch, please contact us as soon as possible. We will make reasonable efforts to update the delivery information where possible, but we cannot guarantee that changes can be made once an order has entered the dispatch process or has already been shipped.

Where a delivery issue occurs because the customer provided incorrect or incomplete delivery details, we will assess the matter fairly and in accordance with applicable UK consumer law.

9. Contact Us

For questions regarding shipping, delivery, tracking or pre-order dispatch, please contact us:

Email: storemagauk@libero.it
Telephone: +44 7577 352946

Please include your full name and order number so that we can assist you efficiently.

10. Your Statutory Rights

Nothing in this Shipping Policy excludes, limits or affects your statutory rights under applicable United Kingdom consumer law.